Using this Site
Supreme will gladly exchange an item for online store credit only. Before sending the item back, please fill out the return form found in your order shipment confirmation within 2 days of receipt of your shipment. Packages sent without first contacting us will not be accepted. Items to be exchanged must be returned in perfect, new condition with all original tags attached. Supreme must receive the returned item within 7 days of return authorization.
For any returned items, you will not be refunded the original cost of shipping, and you are responsible for the cost of the return shipping. Items may not be returned or exchanged in person at any Supreme store location. T-Shirts, Hats, Skateboards, Bags, Accessories, Shoes or Sale Items cannot be returned or exchanged. All orders are final and cannot be changed after submission. Supreme does not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Supreme.
Copyright & Trademarks
All content of our website including text, graphics, logos, button icons and images are property of Chapter 4 Corp. and are protected by United States and international copyright laws. You may electronically copy and print hard copies of pages from this web site solely for personal, non-commercial purposes related to placing an order or shopping with Supremenewyork.com. Any other use of our web site, content, images or information contained therein, including reproduction and internet links, is strictly prohibited without our prior written permission.
Supremenewyork.com uses secure processing called SSL Encryption Technology, which is the industry standard. SSL(Secure Sockets Layer) is a protocol developed for the transmission of private information over the internet. SSL uses a private key to encrypt your data, including your credit card information, so that it cannot be read while being transferred over the internet.
Supremenewyork.com respects our customers account information as private and confidential information and will never share this with any outside afflictions or individuals. Your information is secured and encrypted with the Secure Socket Layer Software.
At this time, we are only accepting orders from residents that live in the U.S.A. and Canada
All orders are shipped via UPS Ground. The shipping rate to the contiguous 48 U.S. states is $10. The shipping rate to Alaska and Hawaii is $25. Orders for Canada are charged a flat rate $20 fee for UPS expedited shipping and a Canadian Surchage to cover all GST, HST, Duty and Brokerage. Canadian customers will not incur any additional charges upon delivery. There is an additional $4 surcharge per skateboard, due to the size of this item. Please note that UPS does not deliver to APO/FPO addresses or P.O. boxes.
Please allow 3-5 business days for order processing and verification, and an additional 7-10 business days for delivery. Skateboards, bags, shoes and accessories may ship separately. We are not responsible for any lost, stolen, or damaged shipments. All shipments are insured and the buyer assumes all responsibilities of claims made with the shipping carrier.
Please check back with us periodically for any updates regarding our shipping policies.
Purchase for Personal Use Only
You may purchase products only for personal use and not for resale. By placing your order, you certify that you are purchasing products for personal use only and not for resale. We reserve the right to refuse orders for any reason without explanation.
Sales Tax is charged to those orders shipped within the state of New York. All apparel including hats and footwear under $110 are tax exempt. For apparel, hats and footwear over $110 the applicable tax rate is 8.875%. Bags and accessories are not considered apparel and are taxable. The applicable tax rate for bags and accessories is 8.875%. Shipping is also taxed.
Sales Tax is charged to those orders shipped within the state of California. The applicable tax rates vary by locality. Shipping is also taxed.
Sales Tax is charged to orders shipped to Canada. The Canadian Surcharge covers all Goods and Services Tax (GST), Harmonized Sales Tax (HST), Duty and Brokerage. Canadian customers will not incur any additional charges upon delivery. Shipping is also taxed.
Sales tax is not charged to orders shipped outside of New York and California.
167 Bowery, 2F.
New York, NY 10002
customer service hours: Monday - Friday 9:00 am - 6:00 pm EST