Supreme

F.A.Q.

How much does shipping cost?

Supreme now charges a flat rate of $10 for all orders in the continental U.S. (Hawaii, Alaska & Puerto Rico orders are charged $25). Orders shipping to Canada are charged a flat rate of $25 for UPS standard service, inclusive of customs and duties. Skateboards have an additional $4 handling charge per deck.

Why can I only buy one style per product?

Due to the limited quantities of our products, at this time we can only sell one style per product. In some cases, such as skate decks, you may purchase one of each available styles.

When will my order arrive?

Please allow 5 business days for order processing and verification, and an additional 7-10 business days for delivery.

I changed my mind. Can I get a refund or make an exchange?

We do not accept returns for refunds, credits, or exchanges. All sales are final. Please make sure that you have carefully reviewed your order prior to finalizing your purchase.

Can I contact you directly with any questions?

Please email shop@supremenewyork.com with any questions regarding your order.

I do not live in the U.S.A. Can I order online?

At this time, we are only accepting orders from residents that live in the U.S.A. and Canada.

Why do my billing and shipping address have to match?

We require that your billing and shipping address match as an additional step to prevent credit card fraud.

Can I order other items that are not offered on the web store?

We are only offering a select group of items through the web shop at this time. Please add your e-mail to the mailing list to receive product release updates.

I placed a successful order but why didn’t I receive a confirmation email yet?

During high-traffic periods, there may be a small delay in delivery of confirmation emails. If you have not received an email after 1 hour, please check your junk mail folder. If you think you entered an incorrect email, please contact us using the contact form with your order number and last name and we will re-send your confirmation.

Can you send me a sticker?

Each web store purchase comes with a couple of box logo stickers. If you have not placed an order but would like some stickers, please send $5.00 cash and a self addressed stamped envelope to our warehouse address below and we will send you 5 box logo stickers.

When are particular items released?

Most of our items do not have set release dates. Please sign up for the Supreme newsletter. From there you will be able to subscribe to receive email alerts each time we release a product.

Do you re-stock your inventory?

On occasion we will re-stock some of our inventory items. Please make sure to check back frequently if an item you want is not available at the time you are on the site.

Do you offer gift cards?

We do not offer gift cards through the web shop however you can purchase a gift certificate at the Supreme NY or Supreme LA store.