F.A.Q.

Why can I only buy one style per product?

Due to the limited quantities of our products, at this time we can only sell one style per product. In some cases, such as skate decks, you may purchase one of each available styles.

When will my order arrive?

Please allow 3 business days for order processing and verification, and an additional 7-10 business days for delivery.

I changed my mind. Can I get a refund or make an exchange?

We do not accept returns for refunds, credits, or exchanges. All sales are final. Please make sure that you have carefully reviewed your order prior to finalizing your purchase.

Can I contact you directly with any questions?

Please email shop@supremenewyork.com with any questions regarding your order.

I do not live in the U.S.A. Can I order online?

We are currently accepting orders from U.S. residents only. If you do not live in the U.S., please add your e-mail to the mailing list and we will notify you if we begin accepting international orders.

Why do my billing and shipping address have to match?

We require that your billing and shipping address match as an additional step to prevent credit card fraud.

Can I order other items that are not offered on the web store?

We are only offering a select group of items through the web shop at this time. Please add your e-mail to the mailing list to receive product release updates.

I placed a successful order but why didn’t I receive a confirmation email yet?

During high-traffic periods, there may be a small delay in delivery of confirmation emails. If you have not received an email after 1 hour, please check your junk mail folder. If you think you entered an incorrect email, please contact us using the contact form with your order number and last name and we will re-send your confirmation.